PINGPONGPOWER.CO.UK TERMS AND CONDITIONS:
Welcome to pingpongpower.co.uk, the online Table Tennis equipment web-site operated by Sportpower LTD on the website www.pingpongpower.co.uk (“Website”).
Pingpongpower.co.uk is the trading name of Sportpower LTD which is a company registered in England and Wales. Company No. 05486316. Vat Registration No. 931 3608 40
The Website is owned and operated by Sportpower Limited, whose address is Pingpongpower.co.uk, Unit 3 Coach Close, Shireoaks Triangle Business Estate, Worksop, Nottinghamshire, S81 8AP, England.
The following terms and conditions (“Ts and Cs”) specifically apply to pingpongpower.co.uk and its services, and must be read and accepted irrespective of the terms and conditions applicable to the sale of other products at the Website.
Please contact us at firstname.lastname@example.org for general enquiries about your current order status, delivery information or help with ordering.
SALES & ADVICE:
For enquiries about our products and pricing please email us at email@example.com. We will always be happy to give advice whenever we can!
Unit 3 Coach Close
Shireoaks Triangle Business Estate
Pingpongpower.co.uk is run and owned by Sportpower Ltd. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via any of the methods above.
MAKING A PURCHASE:
Making a purchase is very easy. Just browse our product range, and click add to cart for any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to satisfy the order. If you have any problems whilst ordering please contact us by telephone where we can take the order manually.
We accept credit/debit card payments with VISA, MASTERCARD, SOLO, DELTA and SWITCH/MAESTRO. You may send your credit card information via fax or over the Internet. Alternatively you can pay by cheque in the post. If you have any difficulty ordering by credit card please choose to pay by cheque and contact us by phone to make payment or fax your details through to us.
SHIPPING AND HANDLING:
Shipping costs and times vary from product to product. You are given the total shipping cost on the checkout before the payment stage.
Small or standard items are usually despatched on a next day service but can take longer if we need to arrange shipping them from a supplier, in which case please allow 7 to 10 days before the item is shipped.
From experience we have learnt that to deliver larger items to customers and to offer the best service possible is not necessarily to offer quickest delivery service. Most couriers are not equipped to handle large or heavy items as they either only use one man to deliver or have no moving equipment, and therefore the goods are at risk of being damaged, which let’s face it is an inconvenience for everyone! We have found that to deliver larger items we are better off using either two man delivery companies or to palletise items. These specialised logistics companies do not have such a large coverage compared to some of the national couriers and hence take a bit longer to deliver. They will however contact you prior to delivery, to give you your confirmed delivery day.
Shipping is made as soon as possible as we know you want your goods as soon as possible!
We process your order as soon as possible. For smaller or standard items we will normally despatch your order to you in 1-2 business days if we carry the item in stock, otherwise it can take up to 14 days before being shipped if the item is sent direct from our supplier plus up to a further 14 days for delivery. For items made to order it can take a bit longer and we would ask that up to 28 days is allowed due to the sometimes varying manufacturing lead times and specialist delivery companies schedules plus up to a further 14 days for actual delivery.
We are not liable for late deliveries, and cannot offer any compensation where time has been taken off work to take deliveries.
If your item is not in stock, we can back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. For larger items or where a signature is required we will contact you to advise you of an approximate delivery date.
CREDIT CARD SECURITY:
Shopping online has never been safer. All credit card numbers are encrypted in our bank approved software when the order is placed using more than 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Our products come with various guarantees and warranties. Please refer to the products information for further details, or where not mentioned contact us for details.
If you need to reach us, please email us at firstname.lastname@example.org, alternatively, you can phone us on 033312 101101 or write to us at Pingpongpower.co.uk, Unit 3, Coach Close, Shireoaks Triangle Business Estate, Worksop. Nottinghamshire. S81 8AP. England.
To complete your order we need to collect some personal information such as your name, address and telephone number. This is used purely to fulfil your order and will be stored in compliance with Data Protection legislation. Any supplementary information is to improve the service we offer you such as informing you of offers and events or recommendations that suit your buying pattern or to change the look and feel of the site to reflect your preferences.
Pingpongpower.co.uk does not sell or trade any of your personal details to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used. Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
OUR 100% SECURE SHOPPING GUARANTEE:
Here at Pingpongpower.co.uk, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at pingpongpower.co.uk just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at pingpongpower.co.uk as you do everywhere else that you shop. To that end we have partnered with PayPoint for all online credit card transactions. PayPoint uses Secure Sockets Layer (SSL) security to protect merchant transactions.
Pingpongpower.co.uk respects your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Basic customer information: name, address, telephone number, fax number and payment information (e.g., credit card number and billing address).
- The information we collect is used for internal review to improve the content of our Web site only.
- If you no longer wish to receive e-mail from us, please let us know by sending an e-mail to the address above.
- Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding their order(s).
- With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
- We provide site visitors the ability to change/update their information online.
- Consumers can access this information by logging into http://www.pingpongpower.co.uk
- With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server (PayPoint). We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
- Pingpongpower.co.uk does not hold any financial information whatsoever, we do have access to limited individual transaction information so as we can issue re-funds and check that transactions have gone through correctly but this information is only held for 60 days.
We want you to be totally satisfied with every purchase you make from Pingpongpower.co.uk. It is our aim to offer both value and quality.
If for any reason, you are not totally satisfied you have the right to cancel. Distance selling regulations allows for you to cancel the contract known as the 7 day cooling off period. You do not require a reason to do this. Please contact us within this period to inform us of the cancellation. The cancellation must be in written form, email is acceptable but a phone call is not enough. Please note that if an order is cancelled when an item has already been despatched, no refund can be made for any of the delivery charges incurred.
Goods must be returned in an unused and re-saleable condition including all items in the original sale. We can offer a replacement if required or refund you as soon as possible.
RETURNING UNDAMAGED GOODS:
Contact Pingpongpower.co.uk before returning goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You will be responsible for the return costs and its safe arrival to us. We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and appropriately insured. Alternatively we can arrange for our courier to collect at the same cost of the original delivery to you. For larger items we will make arrangements with our chosen courier to collect the goods. Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.
We will only accept goods that are in an “as new” condition and are returned complete with all items included in the original sale. If any items are missing in the original sale we will deduct the costs from the refund due.
Goods must be adequately packaged to prevent damage occurring during transit, and must have the Return Authorisation Number clearly marked on the outside of all packages.
Pingpongpower.co.uk does not accept liability for goods damaged during return transit. Proof of posting is not proof of delivery. You are advised to send goods by registered post or courier and have sufficient insurance to cover the value of the goods. Customers are responsible for return delivery costs.
RETURNING DAMAGED/FAULTY GOODS:
If you receive goods that have been damaged in transit or appear to be faulty please contact us to arrange for a collection of the goods, and then to arrange a replacement or refund. This may only be possible if you notify us in writing before the 7 day cooling off period has lapsed.
Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.
Where a replacement is required we will try to arrange to replace the item at the same time as collecting the faulty or damaged item. If no replacement is required you will receive a full refund of the items including any delivery costs.
Any refund will be made within 30 days of either return of unwanted or damaged goods, or the cancellation of an order, but as soon as possible.